WhatsApp Commerce
Turn WhatsApp into your most powerful sales channel. AI-powered chatbots handle queries, process orders, and send targeted campaigns — all with 90%+ open rates.
AI-Powered Chat Commerce
Let customers browse, ask questions, and purchase products entirely within WhatsApp conversations — powered by FavCRM's multi-agent AI system. The AI understands natural language queries like "show me red dresses under $50" or "what's your best-selling coffee?" and responds with relevant product cards, complete with images, prices, and one-tap add-to-cart buttons. It handles the entire purchase flow from product discovery to order confirmation without human intervention.
Behind the scenes, a multi-agent architecture routes each message to specialized agents: an intent classifier determines what the customer wants, a product search agent uses vector RAG for semantic matching against your catalog, and an order agent handles cart management and checkout. The system learns from every conversation, continuously improving its recommendations and response accuracy. For complex queries it can't resolve, it seamlessly escalates to a human agent with full conversation context preserved.
Broadcast Campaigns
Reach your customers on the channel they check most — with open rates exceeding 90%, WhatsApp broadcasts dramatically outperform email and SMS. FavCRM's campaign composer lets you design rich messages with images, videos, documents, and interactive buttons, then target specific customer segments based on their CRM data: tier level, last purchase date, spending patterns, location, or any custom attribute you track.
Schedule campaigns for optimal delivery times, set frequency caps to avoid message fatigue, and A/B test different message variations to find what resonates. Every broadcast tracks delivery, read, and response metrics in real time, so you can measure ROI down to the individual message. Template management ensures compliance with WhatsApp Business policies, and the built-in opt-out handling keeps your sender reputation clean while respecting customer preferences.
Shopify & WooCommerce Integration
Sync your entire store — products, orders, and customers — in real time. Connect your Shopify or WooCommerce store and FavCRM automatically syncs product catalogs, order history, and customer data with HMAC-verified webhooks. When a new order arrives, your CRM instantly links it to the customer's profile, updating their lifetime value and purchase history.
Use this data to power targeted WhatsApp campaigns — send personalized product recommendations based on actual purchase behavior, trigger win-back messages for lapsed buyers, or notify VIP customers about new arrivals. Product images are stored on Cloudflare R2 for fast delivery. The sync dashboard shows real-time job progress, error logs, and entity counts so you always know your data is current.
In-Chat Product Catalog
Bring your entire product catalog into WhatsApp with browsable carousels that customers can swipe through, tap to view details, and add to their cart — all without leaving the conversation. Products display with high-quality images, prices, variant options, and stock availability, creating a shopping experience as rich as a traditional e-commerce site but as convenient as texting a friend.
The catalog automatically syncs with your FavCRM product database, so pricing, inventory, and availability are always current. Customers can search by keyword, browse by category, or ask the AI assistant for personalized recommendations based on their purchase history and preferences. Shared carts let customers build orders collaboratively — perfect for group orders or gift shopping — and saved favorites make reordering as simple as sending a quick message.
MCP Integration — Connect AI Agents to Your Data
FavCRM supports the Model Context Protocol (MCP), the open standard for connecting AI agents to business data. Your AI chatbot doesn't just reply from scripts — it queries live customer records, checks booking availability, looks up order status, and updates CRM fields in real-time through MCP tools. This means your WhatsApp AI assistant has full context about every customer it talks to.
Third-party AI platforms like Claude, ChatGPT, and custom agents can securely access your FavCRM data via MCP servers. Build custom AI workflows that read customer segments, trigger campaigns, create contacts, or analyze sales data — all through a standardized, auditable protocol. MCP integration is included on all WhatsApp CRM plans at no extra cost, giving every merchant enterprise-grade AI connectivity from day one.
Simple, transparent pricing
No message markup. No hidden fees. You only pay Meta's standard conversation rates.
Lite
For small businesses getting started with WhatsApp CRM.
14-day free trial
Start Free Trial- 100 contacts
- 1 team member
- Unlimited
- 10K AI tokens/mo
- 3 chatbot flows
- Unlimited
- —
- —
- MCP integration
- Shopify & WooCommerce sync
- Template management
- Scheduled broadcasts
- Basic analytics
- Community support
Pro
For growing teams with advanced automation and analytics.
- 1,000 contacts
- 3 team members
- Unlimited
- 1M AI tokens/mo
- 20 chatbot flows
- Unlimited
- Customer segments
- REST API access
- MCP integration
- Shopify & WooCommerce sync
- Template management
- Scheduled broadcasts
- Advanced analytics
- Community support
Enterprise
For large teams with unlimited contacts and dedicated support.
- Unlimited
- 10 team members
- Unlimited
- 10M AI tokens/mo
- Unlimited
- Unlimited
- Customer segments
- REST API access
- MCP integration
- Shopify & WooCommerce sync
- Template management
- Scheduled broadcasts
- Full analytics + exports
- WhatsApp support
Connected to your ecosystem
WhatsApp Commerce works seamlessly with every other module in FavCRM, sharing real-time data to create perfectly tailored experiences.
Ready to Grow Your Business?
Start with an industry-guided setup, then launch your first loyalty, booking, or promotion workflow.