01
Merchant-First
Every feature starts with "does this help the merchant grow?"
ABOUT · Small HK team · One owner's obsession
AI-Powered CRM, Built for Merchants
We combine artificial intelligence with deep merchant expertise to help businesses understand their customers better, automate operations, and grow smarter — not harder.
Our Story
We're owners ourselves.
Founded in Hong Kong in 2024, FavCRM was born from a simple observation: merchants were drowning in disconnected tools and missed insights. We saw an opportunity to bring AI into everyday merchant operations — not as a buzzword, but as a practical engine that analyzes customer behavior, predicts churn, automates engagement, and surfaces the insights that drive real growth. Today, FavCRM unifies loyalty, tiers, bookings, e-commerce, and WhatsApp commerce into one AI-powered platform.
1,000+
Merchants
500,000+
Members Managed
6+
Industries Served
2024
Founded in Hong Kong
Intelligence at Every Touchpoint
Our AI doesn't just sit in the background — it actively helps merchants make better decisions and deliver better experiences.
Smart Customer Insights
AI analyzes purchase patterns, visit frequency, and engagement to reveal who your best customers are and who's at risk of leaving.
Predictive Engagement
Automated campaigns triggered by AI predictions — re-engage dormant customers, reward loyal ones, and catch churn before it happens.
Intelligent WhatsApp Commerce
AI-powered chatbots handle product queries, process orders, and deliver personalized recommendations through natural conversation.
Actionable Analytics
Not just dashboards — AI surfaces the specific actions that will move the needle: which promotions to run, which tiers to adjust, which segments to target.
Our Values
02
Simple by Design
Powerful doesn't have to mean complicated. 5-minute setup, intuitive daily use.
03
AI for Everyone
Enterprise-grade intelligence accessible to businesses of all sizes, no data science team required.
Start with
3 AI colleagues today.
Launch the US$49 AI CRM Starter with CRM, meeting notes, 3 seats, and 1M AI credits.
Start US$49 plan → 3 AI agents · 3 seats · 1M credits