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Morning brief
9:01 · GMT+8Real anonymized · 5 HK merchants' morning briefs · rotating every 6.5s
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What Is an Agentic CRM? A 2026 Field Guide
AI agents have moved from copilots to operators. An agentic CRM exposes typed tools — bookings, customers, loyalty, invoicing — that any agent can call directly. Here is what changes for service businesses, and why MCP is the standard you should bet on.
WhatsApp CRM: The Honest Guide for HK + SEA Merchants
Your customers live on WhatsApp. Most CRMs treat WhatsApp as an afterthought. Here is what a WhatsApp-native CRM actually does, what to ignore, and how the FavCRM agentic flow handles bookings, broadcasts, and 1:1 replies in one channel.
RFM Segmentation for Service Businesses (Without the Stats Degree)
Recency, Frequency, Monetary. The 50-year-old segmentation model that still beats most ML approaches for service-business retention. A practical playbook with thresholds, segment names, and the WhatsApp campaign each one warrants.
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